Tuesday, December 6, 2022
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Strava Reverses Course: Turns again on Apple Well being Sync Performance


Strava has reversed course on their current disablement of Apple Well being sync for third occasion exercises (e.g. information from Zwift, TrainerRoad, Garmin, and many others.), after abruptly disabling the characteristic final week with out discover. That transfer impacted many Apple iPhone customers which have used Strava for years to assist consolidate their quite a few exercise information sources right into a single Apple Well being repository. Strava’s change not solely broke folks’s capability to shut their day by day exercise rings, however it additionally impacted medical insurance applications that leveraged Apple Well being as a central database (and the long-existing Strava sync to replenish that database). To not point out quite a few different apps that leveraged the Apple Well being information.

After numerous reviews of Strava assist tickets opened and canceled Strava accounts, Strava Assist has simply began sending out a pre-canned message apologizing for the change, and notifying customers that it’s been re-enabled. A replica of 1 such message is under:

“Hello [username],

 

We recognize your suggestions and apologize for any inconvenience and frustration this alteration prompted. We’ve got turned syncing again on for third occasion functions to Apple Well being. All of your actions ought to begin transferring once more, together with these missed from the previous few days.

 

This implies your Zwift, Garmin, TrainerRoad, Peloton, Wahoo, or no matter app you employ to document your exercises on Strava will as soon as once more make their approach to Apple Well being to shut these rings. Maintain striving on and we’ll return to the lab to determine a greater approach to forestall duplicates from taking place on Apple Well being.

 

For extra info please go to our Assist Article and any troubleshooting to sync any lacking actions from the previous few days.

Finest,
Strava Assist Group”

The notification to customers (or at the very least people who opened a ticket) acknowledges the “frustration this alteration prompted” customers, and goes on to say that each one actions will begin transferring once more, together with these from the hole days the place the characteristic was disabled.

You could keep in mind the core cause Strava cited that they disabled this long-standing characteristic was that it was creating duplicate entries for customers that unintentionally enabled sync to Apple Well being in two locations (e.g. in each Strava and Garmin Join). Undoubtedly this most likely occurred to some customers, however Strava’s resolution was merely killing it for everybody, versus attempting to engineer a greater resolution to stopping duplicates (resembling intelligently detecting whether or not a secondary service is already syncing).

The corporate acknowledged that as properly, saying “we’ll return to the lab to determine a greater approach to forestall duplicates from taking place on Apple Well being.”

I reached out to Strava, and their official response is:

“Our try to stop duplicate exercise uploads from posting to Strava created unintended penalties for our athlete group. After listening to their suggestions and assessing the state of affairs we’ve determined to show syncing again on for third occasion functions to Apple Well being.”

Whereas the unannounced change definitely wasn’t superb, I’m glad to see Strava of 2022 reversing this determination so rapidly and getting customers practical once more. We definitely by no means noticed that with the Strava of 2019 and earlier than. So…kudos, as they are saying.

With that, thanks for studying.



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